Shipping and Returns

SHIPPING

Art prints and accessories are shipped within three business days. Express Post orders are posted the next business day. Acrylic paintings are shipped within five business days. Delivery timings depend on the carrier. We use Australia Post for all of our postage services. 

RETURNS

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it. To start a return, contact us at hello@charliefoxdesigns.com.au. If your return request is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

If you have further questions regarding returns please email hello@charliefoxdesigns.com.au.

DAMAGES AND RETURNS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and correct the issue.